Spend More Time With Patients & Less Time Answering Phone Calls
EnlivenHealth’s highly scalable and customizable Personalized Interactive Voice Response (IVR) system measurably improves patient communication and satisfaction while optimizing pharmacy workflows and driving script growth.
Whether you’re already using an IVR system, or you are just starting to evaluate solutions, we can get you started on a path to providing the best patient care and value-added services without disrupting your pharmacy practice.
We’ll provide practical information you can use, without the aggressive sales pitch.
Improve the Patient Experience
Optimize Pharmacy Workflows
Drive Pharmacy Script Growth
Give your pharmacists the tools to practice at the top of their license.
Patients want their pharmacy interaction to be quick, easy, and convenient across all channels and devices. Some patients prefer digital experiences such as SMS text or chatbots, while others still rely on the telephone as their first communications option. Refilling a prescription via the telephone can be time-consuming and tedious for both patients and pharmacy staff.
Personalized IVR from EnlivenHealth™ allows patients to seamlessly navigate the pharmacy via telephone 24 hours a day/7 days a week without ever having to speak to a staff member. Our best-in-class inbound recognition system authenticates callers using Dual-Tone Multi-Frequency (DTMF) technology to capture their birth date and delivers them to the correct pharmacy workflow.
The result is healthier, happier patients, and measurably better pharmacy business results. These include stronger quality scores, increased patient retention and higher script growth.
Powerful Benefits of EnlivenHealth’s Personalized Interactive Voice Response (IVR):
Better Patient Communication
Strengthens engagement by communicating with each patient in a highly personalized way
Greater Patient Staisfaction
Eliminates wait times by responding to a caller immediately
Seamless Medication Management
Recognizes and authenticates callers and then presents them with prescriptions ready for a refill
Automates Pharmacy Workflow
Efficiently handles calls and requests, allowing the pharmacy staff to maintain their daily workflow and focus on providing valued-added, revenue-generating services
We don’t just care about tech.
We care about your patients.
Measurably improve patient health outcomes while ensuring the long-term health of your business.
Solutions for Pharmacies
Intelligent Clinical Solutions
- Medication Synchronization (Med Sync)
- CareScheduler
- Immunization Solutions
- Medication Therapy Management (MTM)
- Opioid Mitigation Solution
Communications Solutions
- EnlivenHealth™ Personalized Communications
- Personalized Interactive Voice Response (IVR)
- Mobile App
The Results
11 Million
patient communications delivered a month
Every 9 Seconds
a patient is enrolled in our appointment-based Medication Synchronization platform
4% Increase
in patient retention among enrolled patients
How It Works
1
Our team will reach out to you to learn about your needs.
2
We’ll walk you through Personalized IVR in detail.
3
Accelerate your pharmacy transformation today.
